SUPPORT

Access a smarter level of support from an award winning SMSF technical & education team to help you to meet the needs of your SMSF clients.

Enjoy the confidence that comes access to expert support from Smarter SMSF.

We understand that many firms don’t have access to reliable support to help them navigate the complexities with their SMSF clients. Leverage the expertise of our award winning technical and education team by accessing the level of support needed with your SMSF clients.

The Smarter SMSF support packages allow you to choose the number of tickets you wish to purchase – 5, 10 or 20, giving you the flexibility to utilise as and when you require without them expiration.

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Support

$750.00 – $3,000.00 + GST

Enjoy the confidence that comes access to expert support from Smarter SMSF.

Leverage the expertise of our award winning technical and education team by accessing the level of support needed with your SMSF clients.

We understand that many firms don’t have access to reliable support to help them navigate the complexities with their SMSF clients. The Smarter SMSF support packages allow you to choose the number of tickets you wish to purchase – 5, 10 or 20, giving you the flexibility to utilise as and when you require without them expiration.

Check out the course updates add-on

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Access our SMSF expertise

We understand that many firms don’t have access to reliable support to help them navigate the complexities with their SMSF clients. Leverage the expertise of our knowledge of our award winning technical and education team.
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Choose your support package

 The Smarter SMSF support packages allow you to choose the number of tickets you wish to purchase – 5, 10 or 20, giving you the flexibility to utilise as and when you require without expiration.
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Ask & track your tickets online

Ask technical questions via our ticketed support solution and track these online through the Smarter platform – a legislative reference or legal ruling to understand, or alternatively to get some guidance around a specific client situation.
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Top-up at anytime

The Smarter SMSF support packages allows you to top-up your support tickets at anytime – 5, 10 or 20, giving you the ongoing flexibility to support without the concern of your access expiring.

“In an increasingly complex superannuation world, we recognise that practitioners need the support to help navigate their SMSF clients.  We have built of solution that allows you to leverage off the expertise of our award winning team of SMSF specialists to ensure that you’re on the right path with your knowledge, strategies and advice.”

Aaron Dunn

Fellow SMSF Specialist Advisor (FSSA) & CPA

SMSF Association Chairman’s Award Winner 2024

FAQs

Here’s a list of frequently asked questions about our support service:

Do you provide licensed financial advice?

No, our support service is designed to provide answers to specifically help put together advice for a client, whether as a licensed adviser or as tax advice by a relevant professional.  Smarter SMSF does not hold an AFSL, nor is an authorised representative of an AFSL hold, and therefore is not licensed to provide specific advice for individuals.

Do the support tickets that I've purchased expire?

No, they do not expire. This means that you can buy a support package that suits the size of your business and use the support service as the times that you need the technical support, rather than expiring within a prescribed timeframe.

How can I ask technical support questions?

Once you have purchased the subscription, you will be provided with instructions on how technical support questions can be asked, noting that there are multiple ways this this can be done, and then tracked through the Smarter SMSF platform.

How long does it take for Smarter SMSF to answer a question?

We expect to be able to provide an initial response within 1 business day – if there will be a delay in responding, you will receive a response within 1 day to advise of any additional time required by the Smarter SMSF technical support team.

How do you determine how the support counter is deducted based on the questions asked?

This is ultimately at the discretion of the Smarter SMSF team, using our professional judgement on the issues raised within the technical support question and number of follow up questions in respect to the matter.  Smarter SMSF will advise the member where the counter is to be deducted by more than one ticket as a result of the question(s).

Can I see all my support tickets?

Yes, this is available to ask, view and track via the Smarter SMSF platform.

How do I top-up if I've used all my support tickets?

You can simply purchase a new support product from the Smarter SMSF website – Support5, 10 or 20 to suit the size of your business.

If you have any other questions, simply contact us using the form or call 1300 95 94 76.

Smarter than your average

Got a question?

Complete the form below to enquire about how we can support you and your SMSF business.